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Need Video help!


68Hoosier
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Hi 68 -- Can you fill this out for me briefly to help me troubleshoot?

  1. Are you connected by mobile (phone), a computer, or other?
  2. Please list your technology brand, specifications (e.g. operating system), and browser.
  3. Have you cleared your cache and restarted your computer?  If no, stop here and do so.  Only continue if problems persist.
  4. Describe your problem in as much detail as necessary.
  5. Can you attach a screenshot?  If you don't know how, leave this blank and be sure to ask for help.
  6. When did this problem start?
  7. Does it persist across multiple devices (e.g. both on a computer and a phone, or only one or the other)?
  8. Do you have any other details you can share?
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25 minutes ago, HoosierFaithful said:

Hi 68 -- Can you fill this out for me briefly to help me troubleshoot?

  1. Are you connected by mobile (phone), a computer, or other?
  2. Please list your technology brand, specifications (e.g. operating system), and browser.
  3. Have you cleared your cache and restarted your computer?  If no, stop here and do so.  Only continue if problems persist.
  4. Describe your problem in as much detail as necessary.
  5. Can you attach a screenshot?  If you don't know how, leave this blank and be sure to ask for help.
  6. When did this problem start?
  7. Does it persist across multiple devices (e.g. both on a computer and a phone, or only one or the other)?
  8. Do you have any other details you can share?

Thanks for checking on this and trying to help.  Here is what I have.

 

1. Computer

2. Lenovo Think Pad, Windows 7 on IE.

3. I have restarted but not sure on how to clear the cache.

4. Video will not play.  Get a blank screen

5.  I will try to get this.

6. Just noticed it today.

7. have not tried on other devices.

8. None at this time.

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