DWB Posted November 8, 2021 Report Share Posted November 8, 2021 Not sure how to fix this. Can't leave a Like or navigate between page numbers for any thread. I've cleared my cache, disabled all the browser extensions, and still no joy. Don't have this problem on BTB site, so I think it's got something to do with HSN server. Can somebody reset my account or something similar? Thanx! Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 8, 2021 Report Share Posted November 8, 2021 What browser are you using? I feel like this problem occurred with someone else before and I'm curious if the browser was the same. 1 Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 8, 2021 Report Share Posted November 8, 2021 One way or another, we'll figure it out! Quote Link to comment Share on other sites More sharing options...
DWB Posted November 8, 2021 Author Report Share Posted November 8, 2021 I'm using Chrome. Site worked great a few weeks ago, but now I have limited use. Good enough to read and participate, so it's not the end of the world, just a little inconvenient. Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 8, 2021 Report Share Posted November 8, 2021 Can you try in a different browser and see if the problems persist there? That will help us narrow down. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 9, 2021 Author Report Share Posted November 9, 2021 (edited) I tried Firefox and get the same results: I can login (sometimes not on the 1st try) I can navigate to the topic OK If I select the last page from the topic listing page, it takes me right there. But if I select a page before the last in the thread, I cannot navigate to the last page. (happens on both browsers Chrome & Firefox) I can scroll to the bottom and select "go to topic listing" and that works, but not the indv pages. I cannot leave a like, or laugh or anything. I've shut off all of my browser extensions (like ad blocker, etc) but it has no effect Hope that helps narrow it down a little. Thanx for the effort! Dennis (DWB) Edited November 9, 2021 by DWB Quote Link to comment Share on other sites More sharing options...
Zlinedavid Posted November 9, 2021 Report Share Posted November 9, 2021 Is your computer prompting you to update Java? Quote Link to comment Share on other sites More sharing options...
DWB Posted November 11, 2021 Author Report Share Posted November 11, 2021 On 11/9/2021 at 8:57 AM, Zlinedavid said: Is your computer prompting you to update Java? Didn't have Java on Win 10. Now I do (64 bit) and still no joy. No page # navigation, and still can't leave "likes" Good idea though ! Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 12, 2021 Report Share Posted November 12, 2021 Submitted a support ticket Quote Link to comment Share on other sites More sharing options...
DWB Posted November 12, 2021 Author Report Share Posted November 12, 2021 Thanx. Appreciate all you guys efforts. Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 16, 2021 Report Share Posted November 16, 2021 hey DWB - I used my super duper administrative powers to impersonate you and wasn't able to replicate the problem, which means this is likely something with your particular computer. The support ticket from the software provider mentioned, similar to Zline, about Javascript. Here are a few steps to ensure Javascript (which is actually distinct from Java!) is enabled: https://support.asinzen.com/article/205-how-do-i-know-if-i-have-a-javascript-blocking-extension-turned-on Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 16, 2021 Report Share Posted November 16, 2021 If this isn't easy, shoot me a PM and we can trade phone numbers. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 16, 2021 Author Report Share Posted November 16, 2021 Javascript was enabled. Cleared out my cache and cookies again, and shut down all of the browser extensions. Still no joy. Guess I'll live with it. Just would be nice to give guys a Like, and navigate using pg numbers. But I'll live. Thanx for your help. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 16, 2021 Author Report Share Posted November 16, 2021 I finally got it to work on Firefox. Never got it to work on Chrome. I'll just use FF from now on. Sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 20, 2021 Author Report Share Posted November 20, 2021 Sorry guys, but Firefox doesn't work on the site either now. I thought it was a browser issue,, but it's starting to look like a website issue from my side of the desk. Would appreciate if you could have your IT service guy look into it again. Login works fine Selecting topic works fine Selecting a page # from the topic list will work But selecting a page within any individual thread will not work (foward or back) Quoting a poster within a thread works (surprise to me) Cannot leave a like to any thread or poster. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 20, 2021 Author Report Share Posted November 20, 2021 It also appears as though the HSN & BTB sites are from the same vendor. (maybe...maybe not) I have no issues with either browser on the BTB website. Just FYI. Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 20, 2021 Report Share Posted November 20, 2021 Howdy partner - feel free to PM me and we can trade phone numbers if you like to speed this up. This still seems most likely a setting within your own computer. We like to do the tech support out in the open like this so other members can chime in - but nobody else is seeing the same problem, unfortunately, and I'm not able to replicate it when I log in to your account. Can you try accessing with a different device? That would be a helpful troubleshooting step. Quote Link to comment Share on other sites More sharing options...
IUFLA Posted November 20, 2021 Report Share Posted November 20, 2021 Could the "theme" be the issue? Quote Link to comment Share on other sites More sharing options...
DWB Posted November 21, 2021 Author Report Share Posted November 21, 2021 17 hours ago, IUFLA said: Could the "theme" be the issue? Haven't changed the theme on either browser. "Stock" as they come. I thought it might be one or more of the browser extensions, like ad blocker, etc. But I turned them all off, restarted the browser and still have the problem. Not a tech guy, but somewhat knowledgeable about some tech stuff. I don't understand why I can pick a page number off the topic listing for an individual thread, but yet when I get into the thread I cannot navigate between pages. When I click a different page number for the thread, I see the navigation confirmation at the bottom of my screeen that it's trying to go there, but nothing happens. Weird. Quote Link to comment Share on other sites More sharing options...
IUFLA Posted November 21, 2021 Report Share Posted November 21, 2021 I was thinking more the HSN Site theme at the bottom of the page... Quote Link to comment Share on other sites More sharing options...
rico Posted November 21, 2021 Report Share Posted November 21, 2021 5 hours ago, IUFLA said: I was thinking more the HSN Site theme at the bottom of the page... Hell, I never knew that existed. Quote Link to comment Share on other sites More sharing options...
Inequality Posted November 21, 2021 Report Share Posted November 21, 2021 Sounds like a browser issue. -java & 3rd party cookies enabled -flash updated Quote Link to comment Share on other sites More sharing options...
HoosierFaithful Posted November 22, 2021 Report Share Posted November 22, 2021 16 hours ago, DWB said: Haven't changed the theme on either browser. "Stock" as they come. I thought it might be one or more of the browser extensions, like ad blocker, etc. But I turned them all off, restarted the browser and still have the problem. Not a tech guy, but somewhat knowledgeable about some tech stuff. I don't understand why I can pick a page number off the topic listing for an individual thread, but yet when I get into the thread I cannot navigate between pages. When I click a different page number for the thread, I see the navigation confirmation at the bottom of my screeen that it's trying to go there, but nothing happens. Weird. Checking another device would be a very helpful troubleshooting step - that would really help us narrow down. A lot of the stuff you're describing sound like javascript problems. 1 Quote Link to comment Share on other sites More sharing options...
DWB Posted November 22, 2021 Author Report Share Posted November 22, 2021 Using my laptop with Windows 8. Seems to work OK. But windows 10 on my desktop won't. Hope that helps. Used Chrome browser on both just now. Quote Link to comment Share on other sites More sharing options...
DWB Posted November 22, 2021 Author Report Share Posted November 22, 2021 Back on my win 10 desktop, and went thru every browser setting. No adjustment available for java script. Changed the theme setting to default like IUFLA suggested but no joy. I have java 8 program running on PC, with update 311 for 64 bit machine. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.